Credit Card

It is possible for the client to use a credit card and take advantage of the transaction speed and flexibility offered by this payment method. All transactions on our website are secure.

 

Is it safe to pay online using my card?

Desatec GmbH uses a state-of-the-art fraud detection and prevention mechanism. This solution allows verification of the authenticity of online payments, while ensuring our clients data integrity and security, as well as their identification.

This security feature is provided via SSL technology (Secure Socket Layer) that encrypts the communications between the client’s computer and our server, so that they cannot be intercepted. Thus, Desatec GmbH reserves the right to refuse any order paid by a transaction considered illicit. All and any activities considered illegal will be immediately reported to the competent authorities.

 

3D Secure

3D Secure is a communication protocol designed to improve online payments and to enable the authentication of the card user by the credit card issuer. When paying at an online store, a credit card validation process is activated. If the credit card is considered valid, 3D Secure protocol security systems check the client’s identity, resorting in real time to the credit card issuer. The issuer validates the client’s identity and informs the store system that the card being used is legitimate.

The goal is to protect credit card users, minimising the possibility of fraudulent credit card use and improving the overall transaction performance. This protocol is used by Visa, with the ‘Verified by Visa’ designation, and by Mastercard, with the ‘SecureCode’ designation.

 

How is the credit card payment processed?

After selecting the credit card payment option, the client needs to insert the necessary credit card data, consisting of the credit card number, expiration date and security code. Finally, clicking on the button ‘Place Order’ will set the transaction in motion.

If the payment is not accepted, an error message will appear in the shopping cart window. In such an event, it is recommended to attempt the transaction again. If the problem persists however, we advise the client to contact his/her bank or credit card issuer for further information.

Once the payment is finalised, the amount will be charged from the client’s credit card account. If, for any reason, it proves necessary to cancel the order, whether completely or partially, we will reimburse the corresponding amount within a maximum term of 5 working days. The transaction will show on the client’s credit card extract after 2 working days, counting from the reimbursement date.

To protect our clients from potential frauds, we may ask for additional information to facilitate the payment’s assessment. If such a request is made but we fail to get a reply within 3 business days, we will cancel the order and proceed to reimburse the payment.

Warning: Payments are always charged in Euros, even if prices are displayed in other currencies. Some banking entities may charge currency exchange rates. Desatec GmbH is totally alien to this fact and is not to be held responsible for it.

 

PayPal

PayPal is a secure payment method used worldwide. For further information concerning this payment method, please visit www.paypal.com.

 

Multibanco

Multibanco payments can be realised at ATM’s belonging to the Portuguese Multibanco network, or via online banking.

When checkout of the order is completed, a Multibanco reference number is generated. The client receives this number in the order confirmation e-mail, though it is also made available in the ‘Order details’ section under the ‘My orders’ tab in the client’s Desatec GmbH account.

To realise the payment at a Multibanco machine, the client needs to select the option “Pagamento de Serviços/Compras” and enter the corresponding entity (entidade), reference number (referência) and order value (valor).

The order will be dispatched on the same day, if the payment is realised before 2 p.m. on a working day. Orders paid for at a later time will be shipped on the next day.

Products are reserved for 3 days. If Desatec GmbH does not receive payment for the order during this period of time, the order will be cancelled.